FAQ

Frequently Asked Questions

  • What is Monthly Channel?

    Monthly Channel is monthly member service for premiere adult porn site that offers viewers uncensored Japanese contents which are constantly updated. Each Channel has own membership service, you have to sign up for each channel.
    What is Monthly Channel »

  • I lost my user ID and password.

    Open Password Reminder link below and enter your email address from the time of registration. We will send your registration information within 48hrs.
    Password Reminder form »

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

Join / Cancel / Login

  • I lost my user ID and password.

    If you forgot your password, please enter the email address registered with us in the 'Password Reset Form', then check your email to confirm your password.
    Password Reminder form »

  • Can I change my user name and/or password?

    Registration information is managed by Allbright Information Services. Please contact Allbright with your username, password, wrong email address and the correct email address.

  • How do I have access to the member area?

    Please click on the Login button/link at the page top and login to the member area by typing in the login ID and password.

  • I cannot login.

    For login errors, try the following:

    1. If you copy and paste the login ID and password on the registration email sent to you, it'd be more accurate. Ensure you don't accidentally input any spaces.
    Password Reminder form »

    2. Please clear the cache of your browser, check the security and cookie settings.
    Common cause of login error. »

  • How can I check the expiry date of my membership?

    You can check this information from the "Membership Period / Cancellation & Re-registration" menu on the homepage.
    *Please log in with your D2Pass ID (email address) and password.
    Please ask Customer Support. »

  • Are there any limits as to how many times I can access to the site?

    While your membership is active, you can access as often as you wish. However, if your login ID and password are used from multiple locations spontaneously, we'll ban the access for 24 hours to prevent potentially illegal use.

  • How may I cancel?

    You must cancel your membership at least one day before your next billing cycle to avoid automatic recurring charges. You will receive confirmation e-mail when you complete the process.
    After you have cancelled your account, you will still have access to the site until your membership period expires. Cancellation Form »
    If you wish to cancel from D2Pass itself »

  • I get an error message when I click Purchase/Join button.

    Please ensure to type in all necessary information accurately.

    When you create a password, use both alphabets and numbers in total of between 6 and 14 characters.

    Please check if the information like credit card numbers, expiry date, CVV number, and card holder's name is correctly input. In addition, please check with your credit card company if you cannot use your card online.

  • I cannot open the purchase/registration form.

    Please try the following:

    1. Download the newest IE from Microsoft. From the Help menu on the IE, open Version Information and check if "Cipher Strength" is less than 128bit. If so, upgrade it to 128bit with the link there.

    2. Open Control Panel > Internet Option > Change security settings and lower the security level to medium or lower.

    3. If you still cannot open the form, open Control Panel > Internet Option > Change security settings and unclick "Enable Protected Mode (requires restarting Internet Explorer)".

    4. If none of the above works, then temporarily turn off security softwares like Norton or Virus-busters.

Playing Movies

  • Is the video free to watch?

    Sample videos are all available for free viewing, but you need to log in to the site with a D2Pass account.
    For those who do not have a D2Pass account, please register from here.

    To watch the member video, please proceed to the "Membership Information" page for membership registration.
    Membership Information »

  • System Requirements

    Windows

    OSWindows 7 / 8 / 10
    BrowserInternet Explorer 11 or later /
    FireFox latest version /
    Google Chrome latest version
    CPU2.4GHz and above DualCore Processors
    InternetADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM)1GB or greater
    Video Card128MB or greater

    Mac OS

    OSMac OS 10.10 or later
    BrowserSafari latest version /
    FireFox latest version /
    Google Chrome latest version
    CPUIntel Core Duo 1.83GHz
    Above processor
    InternetADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM)1GB or greater
    Video Card128MB or greater

    ※Please turn on JavaScript and Cookie.

    Smartphone / Tablet

    InternetWi-Fi
    DeviceiPhone 5 or later /
    Android with required OS
    OSiOS 8 or later /
    Android 5.0 or later

    ※The above environment is recommended but not guaranteed to work.
    Recommended Environment »

  • While streaming, the video playback is choppy.

    Please click on the Quality button right below the movie player, choose a lower number of bitrate and press Play. This should solve the problem.

  • Can I watch videos on iPhone/Smartphone/Tablet devices?

    Yes you can. But downloading is not supported.

  • Can I watch all movies that Honnama Shiroto TV has?

    Certain movies are only for PPV (Pay-Per-View). You can watch all movies on the movie list page.

  • Do I need a special software in order to watch movies?

    No, you just need internet connection and browser. See
    "System Requirements" for more details.

  • Unable to play the movie...

    You may not be able to play a movie properly in the following environment. If so, please try using another browser.
    - Android + FireFox , Chrome

Billing / Payment

  • What kind of credit cards can I use?

    We accept Visa, MasterCard and JCB.
    *Fraudulent activities of any kind will not be tolerated.

  • Do I have any other ways to pay other than credit cards?

    We sincerely apologize for the inconvenience but only accept credit cards at the moment. Bank transfers, checks, or webmoney etc. are not accepted. We appreciate your understanding.

  • How do I change the registered credit card?

    After logging in, please add a new credit card number via "Change Credit Card Information" and set it as the primary card. Then, delete the initially registered credit card number.
    ※ If you do not delete the initially registered credit card number, charges will continue to be billed to this card during automatic renewal.
    Customer Support »

  • When does my credit card get charged?

    When your credit card is charged could depend on how your credit card company handles payments. Please contact them for the exact date.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US dollar.

  • How does the payment detail appear on my credit card statement?

    The charges for your purchases will be reflected as KINGSUMMIT. The site name or anything that'd indicate porn will not show up on your credit card statement.

  • Does the payment get automatically charged monthly?

    Monthly Channel 本生素人TV uses an automated charging system, so unless you cancel your membership at least one day before the charging time, it'd get renewed automatically. If you wish to cancel your membership, please do so by using the Cancellation Form.
    »

  • : KINGS SUMMIT LLC
    : Georgiou Griva Digeni 94, Flat 10, 3101, Limassol, Cyprus